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Terms of Services And Conditions

The following conditions will apply to all contracts for which the Customer requests the Company to arrange for the carriage of goods.


The company shall refer to World Of Removalists Pty Ltd ABN 74 657 860 261
Contractors shall refer to any Contractors or subcontractors engaged by the Company.
The customer shall refer to the person whom has authorised the removal work.
The agent is the Company’s sole performance as an agent booking service to subcontracted individuals and external companies.
Goods shall mean any item which the Company has been requested to carry or to arrange to be carried.

1. The Company acts as an Agent

The Customer acknowledges that by entering the contract, the Company acts as an agent and retains the right to employ external Contractors to carry out work. The Customer also acknowledges that the Company has disclosed this fact before work commences.

2. Quotation and Order

All quotations are valid for 30 days, and all goods and services shall be deemed to be in acceptance of the quotation pursuant to these terms and conditions. Any quotations are calculated based on information received from the Customer pertaining to the type and number of items to be moved, as well as any potential difficulties in accessing pick-up or delivery locations. Extra charges will apply should the received information prove inaccurate, at which point the Contractors may charge the Customer extra to cover the cost of additional time and labour. The quotation may vary if the Company or Contractors are required to supply extra services that weren’t included in the original quotation, for example, unplugging appliances, dismantling furniture or packing items. The quote may also vary if access to the property has been described inaccurately and will prove unsuitable for removal of goods without the hire or alteration of equipment, or if the removal vehicle is unable to get within 25m of the doorway and consequently, the Company or Contractors are required to undertake extra work that wasn’t included in the original quotation. Additionally, the quote may vary if any charges are incurred by the Company or Contractors based on government levies including parking, toll roads, congestion fees or otherwise.

3. Charges and Payment

3.1. Quotation and Validity. All Supplied Quotation of charges shall remain valid for a period of 30 days and available to be accepted by You in writing. Any instructions from You to us to for the services shall constitute acceptance of the Terms and Conditions contained herein and the quoted charges.

3.2. Work Not Included in Quotation. Unless agreed in writing by Us, there will be a minimum half-hour charge at a rate of $121 per hour inclusive of GST for the removal services, which do not form part of the quote. These services are:

3.2.1. disconnect or reconnect appliances, fixtures, fittings or equipment;
3.2.2. take up or lay fitted carpet or floor coverings;
3.2.3. dismantle or assemble unit or system furniture, fitments, fixtures or fittings;
3.2.4. moving storage heaters, unless they are dismantled;
3.2.5. the costs of all necessary permissions, parking permits, licenses and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of You;
3.2.6. move items from a loft or a cellar, unless properly lit and safe access so provided; and/or
3.2.7. to move or store any items excluded in section 4.4.

3.3. Deposit
A deposit of 20% must be paid on confirmation of booking.

3.4. Payment

3.4.1. The balance and costs of any variations under sections 3.2 and 3.6 must be paid on the date the goods are picked up and can be paid by cash, cheque, bank cheque, proof of electronic/online banking, credit card (a surcharge of 3% will apply and AMEX is not accepted) or by any other method agreed by Us and You.
3.4.2. If payment of the balance and variations is not paid on the date of pick up and has not been paid by the delivery date then We have the right to put the goods into storage and not release any of the goods until payment is received as cleared funds, including all additional costs associated with the goods going into storage, storage fees and coming out of storage and delivery.
3.4.3. Storage charges are to be paid in accordance with the quotation.

3.5. Set Off. You shall not be entitled to set off against, or deduct from the monies owed to us, any sums owed or claimed to be owed to You nor to withhold payment of any invoice because part of that invoice is in dispute.

3.6. Variation of Work

3.6.1. If on the day of pick up the volume exceeds the volume quoted on, any extra volume will be charged per cubic metre on the rate set out in the quote. We will use our best endeavours to move all Your goods on the pickup date but reserve the right not to take the goods which exceed the quoted volume.
3.6.2. In the event of flood, fire, or derailment the planned route is deviated by more than one hours of road travel time the additional time shall be charged pro rata at $121 per hour inclusive of GST.

3.7. Postponement or Cancellation of the Move. If You postpone or cancel the move, We may charge according to the date on which written notice is received and the period of notice given. The charges will be calculated on the following basis:

3.7.1. More than 14 working days before the removal date: Nil payable.
3.7.2. More than 7 working days, but less than 14 working days before removal date: 20% of the Removal Charge.
3.7.3. More than 2 working days, but less than 7 working days before the Removal Date: 40% of the Removal Charge.
3.7.4. Within 2 days of the removal date: 60% of the Removal Charge.
3.7.5. If the move is not concluded within 3 months of the date of this booking, and You choose to cancel the move then 100% of the deposit will be charged. No refund is payable by Us.
3.8. Storage Charges. Storage charges will be pursuant to the terms set out in the quotation and if the storage period is extended by You, the additional storage will be charge on a weekly basis at a rate set by Us. Any increase in weekly storage rate during any additional storage period will come into effect within 14 days of notice from Us to You.
3.9. Default Charges. If amounts are outstanding from You to Us for more than 30 days, We will be entitled to charge interest at the Commonwealth Bank maximum personal overdraft interest rate for amounts not exceeding $100,000 from time to time, calculated on daily rates. We will also charge any collection/ mercantile fees incurred on recovering any outstanding amounts including but not limited to internal administration fees, reversed transaction bank fees and legal costs on a solicitor’s own client basis.
3.10. Contractual Liens. All Goods received by Us will be subject to a general lien for any money due by You to Us relating to any Services provided under this or any other agreement. Without prejudice to any other rights which We may have under this agreement or otherwise at law if any amounts have been outstanding for a period of 30 days, We may give 28 days written notice to You of intention to sell, and if the outstanding amount is not paid within that period, We may SELL ALL OR ANY OF THE GOODS by public auction or, if that is not reasonably practicable, by private treaty and apply the net proceeds in satisfaction of the amount due.

4. Your Obligations and Warranties

4.1. Disclosure. You warrant that any information which You have provided to Us and on which We have reasonably relied in assessing any quotation or estimate of the resources necessary to carry out the work is accurate.

4.2. Owner or Authorised Agent. You warrant that, in entering into this agreement, You are either the owner of the Goods, or the authorised agent of the owner and will meet any claim for damages, and any costs against Us if these declarations are not true. Furthermore, should any person make a claim or commence proceedings against Us then You agree to indemnify Us from and against all liability, injury, loss or damage suffered by Us as a result of such actions.

4.3. Presence at Loading and Unloading. You will ensure that You or some person on your behalf is present when the Goods are loaded or unloaded at the nominated pickup and delivery addresses, except if they are being unloaded into or loaded into storage.

4.4. Restricted Items Not to be Moved or Stored. The following items are not permitted to be moved or stored unless previously agreed and an inventory is submitted in writing to Us by You:

4.4.1. Jewellery, watches, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections. Prohibited or stolen items, drugs, dangerous, damaging or explosive items, including gas bottles, firearms, and ammunition.
4.4.2. Plants or goods which may cause vermin or other pest infestation.
4.4.3. Any animals and their cages, or tanks including birds or fish.
4.4.4. If You have any goods You are unsure of then written permission by Us to move or store these items prior to the move date must be obtained.

5. Loss or Damage

5.1. Australian Consumer Law. Except where the Services are required by You for the purposes of a business, trade, profession or occupation in which You are engaged, this agreement will be subject to the guarantees set out in Sections 60, 61, and 62 of the Australian Consumer Law (enacted as Schedule 2 of the Competition and Consumer Act 2010) being, in particular, a guarantee that the Services will be rendered with due care and skill, and the following conditions of this clause 8 will apply.

5.2. Exclusions. We will not be liable for any loss or damage nor any delay which results from any cause beyond Our control.

5.3. Damage to Goods – Packaging. We are not liable for any packing or unpacking of Goods in boxes or other containers, (as the case may be) unless it was undertaken by Us or a Subcontractor.

5.4. Damage to Goods – Inherent Risk. Certain goods (including electrical and mechanical appliances, computer equipment, scientific instruments and certain musical instruments) are inherently susceptible to damage or disorder upon relocation. Unless that damage or disorder results from the want of due care and skill on the loading or unloading of Goods of these kinds on Our part, We will not be liable for any damage to these Goods.

5.5. Notification of Loss or Damage. Any claim for loss or damage under this clause 6 is to be notified by You to Us in writing, or by telephone and later confirmed in writing, within 2 business days of the date of delivery.

5.6. Insurance. It is Your responsibility to ensure all Goods moved and stored are adequately insured. We are under no obligation to arrange insurance for You and no claim can be made against Us for failure to arrange or ensure that the Goods are adequately insured.

6. Limitation of Liability

6.1. Damage to Goods. We will only be liable for damage caused directly by Us loading and unloading the goods or the following defined events:

6.1.1. Fire, explosion, lightning or flood;
6.1.2. Collision, overturning, jack-knifing or derailment of the conveying vehicle; and
6.1.3. Impact of goods while on the conveying vehicle with something not on or part of that vehicle. (this needs to be checked against your insurance policy)

6.2. Lost Items. Any items lost or misplaced, which are clearly marked will be delivered to You as soon as practicable. If it is not practicable to return an item to You, a maximum value of $50 per item will be paid to You.

6.3. Personal Injury Liability. Nothing in these Terms and Conditions shall exclude or limit the liability of Us for death or personal injury, however, We shall not be liable for any direct loss or damage suffered by You howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price for the Services.

6.4. Consequential Losses. We shall not be liable under any circumstances to You or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by You howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.

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